Contact us

Updated July 2026

One address reaches a human for everything: hello@onotto.com. Support, billing, press, partnerships, feedback, or a correction to something we published. We typically reply within one business day (OnOtto is a small team in Washington State, so weekends can take a little longer).

Before you email: the fast paths

• Account & billing: plan changes, cancellation, and invoices are all self-serve in the app under your account settings; no email required to cancel.
• Pricing questions: the pricing page covers plans, the 30-day trial, refunds, and downgrades.
• Realtors & home inspectors: the partner program page explains the $99 one-time closing gift and gift packs. Buy there directly, or email us with subject “Partner” with questions.
• Something wrong on a comparison page? We publish honest comparisons and fix mistakes fast; point us at the line and we'll correct it.

What to include for support

The email address on your OnOtto account and, if it's about a specific task or scan, a screenshot. That's usually everything we need to fix things in one round trip.

Mailing address available on request for legal correspondence. For privacy questions, see the privacy policy.